Fight Co

Reviews about Fight Co

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  laurence brunsdon Review added: 2018.08.13

  ★ ☆ ☆ ☆ ☆
  I ordered a gi for my son a month ago I contacted fight Co to chase it up. they gave me a incorrect royal mail tracking number and are now not responding to calls or emails
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  Rennaud n. Review added: 2018.07.14

  ★ ★ ☆ ☆ ☆
  Here are all the troubles with fightco.fr :
  - I had to pay 3€ fees because the price are not in € but £, but the website display it in € and there is no warning or information telling you that the payment has to be done in £.
  - I had to change TWICE from my initial choice of gloves because what you display "in stock" are not really in stock. It looks like that your stock are the twins special stock and as you don't have access to their stock you just diplay random stock (just a guess as I don't understand how you can't link your real stock to what you display)
  - I had to wait 15 days before I received my gloves
  - I had no clue between 19th of Oct and 24th of Oct of what has been sent
  - I still haven't received anything : 28th of Oct since the first order on the 11th.
  - I have no information about the 5% off from my order since 11th Oct (last hear from customer service)
  - Fightco always offered a full refund (that is great) but what about my conversion € to £ fees? And I ordered a product so I want it - need it, it is not possible to sell products that you don't have or cannot get for your client/supplier and to discover you can't send it only when your customer have paid for it.
  ==> I have asked for a commercial gesture : refund the postage cost of 11,95€. Because all of this trouble are from fightco and not me, I still have no answer/hear from you.
  For me that is a bad experience : answers from customer services are slow, gloves wanted cannot be sent (twice), it tooks 19 days in order to get third choice gloves
  
  Too long to get gloves : First order on the 11th and third choice order arrived on the 28th (Paris). No commercial gesture. Bad customer service : took sometimes 2-3 days to get an answer and sometimes avoid answer.
  I had to change twice my choice of gloves, first because the supplier doesn't make them anymore. Second time because the stock was empty. Each time the stock on the website display available in stock.
  It took each time 3 days or more to find out that the gloves are not in stock and to get a return from the customer service.
  So on the 19th we managed to agree on twins red gloves, that were displayed "dispatched" on the same day : no email saying that finally they have been sent and which gloves are sent (as on the account it is display the first order). I have sent an email and only the day after I got an answer.
  I got the dpd tracker only on the 25th, so what happened between the 19th and the 25th.
  
  To summaries :
  * I had to pay 3 € fees from my bank because the price on the website fightco.fr in Euro was not the price paid, as we paid it in £ and there is ZERO warning or information about that. I have asked 2-3 times about that by email ==> no answer
  * Fightco always offered to refund all the price, so this is a good point, but what about my bank fees? What about the fact that I wanted gloves and not money back. You cannot sell things that you don't have and run away with a refund.
  * I had to change twice my choice of gloves (so the final gloves are not really the gloves wanted), it seems that the stock display on the website is not the real stock of fightco but an idea of the stock of the supplier. That's why it tooks so long to discover that the gloves are not in stock anymore. (that is just a guess from my part).
  * It tooks too long to received them, for the final choice it tooks 9 days from the day it has been dispatched and when I have it.
  * Gloves are sent in a plastic bag, glove could be easily scratched or destroy as it is only wrapped in a plastic bag. It should be something more solid I think. But this doesn't has an impact on my order, I was just surprized that it was not in a box.
  * Because of all of it has been maybe 4 times, I have asked for a commercial gesture such as : refund the postal cost. Each time the customer service avoid the question and never answer me on that.
  
  And just a note about the hand wrap they are not 5m but 5m5. I have 5m and these one are definitely longer.

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Official website fightco.co.uk

Martial Arts Equipment: Huge Selection of Leading Brands
Fight Co provides a huge range of equipment for all your martial arts needs including mixed martial arts equipment, boxing gloves, Muay Thai shorts, Thai kick pads, shin guards from top brands including Twins Special, Fairtex, Sandee, MTG, and Nationman.
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